Privacy Policy

1. Introduction

This Privacy Policy explains how Choco ("we", "us", or "our") collects, uses, and protects your information when you use our video chat service. We are committed to protecting your privacy and being transparent about our data practices.

2. Information We Collect

We collect minimal information necessary to operate our service:

Automatically Collected Information

• IP Address: Used for security, moderation, and to prevent abuse
• Device Information: Browser type, operating system, and device type for compatibility
• Usage Data: Connection timestamps, session duration, and general usage patterns
• Location Data: Approximate location (country/region) derived from IP address for matching purposes

Information You Provide

• Filter Preferences: Language and region preferences you select
• Reports: Information you submit when reporting other users

3. Video and Audio Streams

Your video and audio streams are transmitted directly between you and other users using WebRTC peer-to-peer technology. This means:

• Video and audio data flows directly between users, not through our servers
• We do not record, store, or have access to the content of your video or audio streams
• We cannot see or hear what you share during your chats

However, we may use AI-powered moderation that analyzes video frames in real-time for safety purposes. This analysis is performed to detect prohibited content and is not stored or used for any other purpose.

4. How We Use Your Information

We use the information we collect to:

• Provide and maintain the video chat service
• Match you with other users based on your preferences
• Detect and prevent abuse, fraud, and violations of our Terms of Service
• Enforce bans on users who violate our policies
• Improve and optimize our service
• Comply with legal obligations

5. Data Retention

We retain different types of data for different periods:

• Session Data: Deleted when you close the browser or end the session
• IP Address Logs: Retained for up to 90 days for security purposes
• Ban Records: Retained indefinitely to enforce our policies
• Abuse Reports: Retained as long as necessary to investigate and resolve issues

6. Data Sharing

We do not sell your personal information. We may share information only in the following circumstances:

• Service Providers: Third-party services that help us operate (hosting, analytics, moderation)
• Legal Requirements: When required by law, court order, or government request
• Safety: To protect the safety of our users or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Cookies and Local Storage

We use cookies and local storage for:

• Essential Functions: Session management and security
• Preferences: Remembering your filter settings
• Analytics: Understanding how users interact with our service

You can control cookies through your browser settings, but disabling them may affect functionality.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the data we hold about you
• Deletion: Request deletion of your data (subject to legal requirements)
• Correction: Request correction of inaccurate data
• Objection: Object to certain processing of your data
• Portability: Request your data in a portable format

To exercise these rights, please contact us using the information below.

9. International Users

Our service is operated from Israel. If you are accessing the service from outside Israel, please be aware that your information may be transferred to, stored, and processed in Israel or other countries where our servers are located. By using our service, you consent to this transfer.

10. Children's Privacy

Our service is not intended for children under 18 without parental supervision. We do not knowingly collect personal information from unsupervised minors. If you believe we have collected information from a minor without appropriate consent, please contact us immediately.

11. Security

We implement reasonable security measures to protect your information, including encryption in transit (HTTPS/WSS) and secure server infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through the appropriate channels on our platform.